Return and Shipping Policies
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
These items may not be returned:
- Cut fabric and Other cut items
- Books and patterns
- Gift cards
- Downloadable software products
- Some health and personal items
- Sale items
We do not grant partial refunds.
Please do not send your purchase back to the manufacturer.
You may return eligible items in-person within 30 days for a full refund. Your return must be accompanied by your receipt.
Online Purchase Returns
To return eligible merchandise purchased on our website, send an email to: firstname.lastname@example.org.
Please include "Return Request" in the subject line. Include the name or description of the merchandise, as well as your name, address, and phone number.
If we approve the return, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable number of days.
You will need to pay the shipping cost for the return. We do not accept COD returns.
If merchandise is damaged, send an email with "Damaged Goods" in the subject line. Please include one or more photos of the damaged item(s). We will send you a return mailing label. Include a copy of your receipt and your contact info (name, address, phone, email) in the returned package. We will replace the items. Sometimes fabric lines are discontinued, in which case we will contact you with suggested alternatives or simply send a refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
To return your product, you should mail your product to: 313 Bridge St, Phoenixville, PA, 19460, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We do not accept COD returns.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Fo any questions regarding our Refund Policy contact: firstname.lastname@example.org or (484) 920-8971
Our goal is to ship your purchase in the most cost effective way for you. So we ship by weight. All of our products are weighed by us and packaged in the lightest weight, protective material we can use. The estimated shipping cost that you see when you place your order should not fluctuate very much when we actually ship. We do include a small handling fee.
Orders of $100 or more ship free within the continental US!
It takes us 1-3 business days to package your order. Actual delivery time will depend on the US Postal Service. Be aware that, if your order ships as a first class mail envelope or first class package under 13oz, tracking will not be available. Tracking is automatic for priority mail, and flat rate packages. If you would like tracking regardless of the weight of your purchase, please contact us by phone or email.
If you require international shipping, please call us to get the actual price before placing your order.
Please see our full Return Policy above.